The 2023 Consumer Engagement in Health Care Survey is an online survey of 2,020 Americans, ages 21–64 years old, with private health insurance coverage. This week’s Fast Fact reports on the results from this survey in regard to how consumers are satisfied with various aspects of health plan selection during open enrollment.
Figure 2 More information about the EBRI/Greenwald Research Consumer Engagement in Health Care Survey can be Satisfaction With Open Enrollment Is High found online. Extremely/Very Satisfied Somewhat Satisfied Not Too/Not at All Satisfied The 2023 Consumer Engagement in Health Care Survey is an online survey of 2,020 Americans ages 21-64 May 16, 2024, #503 with private health insurance coverage. It was fielded between October and December 2023. The survey is made possible with funding support from the following organizations: Blue Cross Blue Shield Association, Overall satisfaction with the process 57% 34% 10% HealthEquity, Inspira Financial, Segal, TIAA, and Voya Financial. Satisfaction With Health Plan Selection Is High The Employee Benefit Research Institute is a private, nonpartisan, nonprofit research institute based in The Amount of Time You Had to Make a Decision 59% 32% 9% Washington, DC, that focuses on health, savings, retirement, and economic security issues. EBRI does not lobby The Employee Benefit Research Institute (EBRI) and Greenwald Research Consumer Engagement in Health Care and does not take policy positions. The work of EBRI is made possible by funding from its members and Survey found that at least one-half of enrollees are satisfied with various aspects of health plan selection during sponsors, which include a broad range of public, private, for-profit and nonprofit organizations. For more open enrollment. About 90 percent were either extremely or very satisfied (63 percent) or somewhat satisfied (28 Materials Provided by Your Employer to Help Make Decisions 56% 32% 12% information go to www.ebri.org or connect with us on Twitter or LinkedIn. percent) with the ease of selecting a plan and were either extremely or very satisfied (59 percent) or somewhat satisfied (31 percent) with the information available to help understand health insurance plan choices. Greenwald Research is a leading independent custom research firm and consulting partner to the health and Amount of Paperwork Required 55% 37% 9% wealth industries that applies creative quantitative and qualitative methods to help companies stay competitive and navigate industry change. Leveraging deep subject matter expertise and a consultative approach, Greenwald offers comprehensive services to answer strategic business questions. For more information, go to Who Presented at Open Enrollment 52% 37% 11% www.greenwaldresearch.com Figure 1 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Satisfaction With Plan Selection Is High Extremely/Very Satisfied Somewhat Satisfied Not Too/Not at All Satisfied Source: EBRI/Greenwald Research Consumer Engagement in Health Care Survey, 2023. ### High-deductible health plan (HDHP) enrollees spent more time than traditional plan enrollees choosing their health plan. Traditional plan enrollees were more likely to be automatically re-enrolled in their plan. Ease of Selecting a Health Plan 63% 28% 9% Figure 3 Time Spent Choosing a Plan Traditional Plan High-Deductible Health Plan Information Available to Help You Understand Your Health Insurance 59% 31% 9% Plan Choices 25% 23% 21% 21% 20% 20% 20% Number of Health Plans to Choose From 51% 32% 17% 18% 17% 15% Availability of Affordable Health Plans 49% 33% 18% 13% 11% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 10% 8% Source: EBRI/Greenwald Research Consumer Engagement in Health Care Survey, 2023. 7% 6% 5% 5% 5% 0% About 90 percent were extremely, very, or somewhat satisfied overall, with both the amount of time they had to I Took No Action Less Than 5 30 Minutes to an 5+ Hours 5 –29 Minutes 1 –2 Hours 3 –4 Hours and Was Minutes Hour make a decision and the amount of paperwork required. Automatically Re- Enrolled Source: EBRI/Greenwald Research Consumer Engagement in Health Care Survey, 2023. EBRI on Twitter @EBRI or twitter.com/EBRI LinkedIn: linkedin.com/company/employee-benefit-research-institute E EBRI BRI o on n T Tw wi it tt ter: er: @ @E EBRI BRI o or r t tw wi it tt ter.c er.co om m/ /E EBRI BRI L Li in nk ke ed dI In n: : l li in nk ke ed di in n.c .co om/ m/co comp mpa an ny y/ /emp empl lo oy ye ee e- -b ben ene efi fit t- -re res search earch- -i in ns st ti it tu ut te e © 2024, Employee Benefit Research Institute, 901 D St. SW, Suite 802, Washington, DC 20024, 202/659-0670 | ebri.org 3 2