According to findings of the latest EBRI/Greenwald Research Consumer Engagement in Health Care Survey, most enrollees are satisfied with their health plan. This Fast Fact explores some of the differences by plan type.
Figure 2 Most Enrollees Report That Their Health Plan Has Not Changed in Last 2 Years Traditional High-Deductible Health Plan 80% May 30, 2024, #505 72% 72% 70% 60% Satisfaction With Various Aspects of Health Care Is High Accor 50 d% ing to findings of the Employee Benefit Research Institute (EBRI)/Greenwald Research Consumer Engagement in Health Care Survey, most plan enrollees are satisfied with their health plan, but high-deductible health plan (HDHP) enrollees are less likely to be extremely or very satisfied than traditional plan enrollees. 40% HDHP and traditional plan enrollees are both satisfied with the quality of care received and choice of doctors. 30% Differences in overall satisfaction may be driven by cost sharing. HDHP enrollees are less likely than traditional 20% 20% plan enrollees to be extremely/very satisfied with out-of-pocket expenses for prescription drugs 16% and other health care services. 11% 8% 10% 0% Figure 1 Better Than Before The Same Worse Than Before Cost Aspects Drive Differences in Satisfaction Between Traditional Source: EBRI/Greenwald Research Consumer Engagement in Health Care Survey, 2023. Plan and High-Deductible Health Plan Enrollees Traditional High-Deductible Health Plan More information about the EBRI/Greenwald Research Consumer Engagement in Health Care Survey can be found online. 62% Overall Satisfaction With My Health Care Plan 46% The 2023 Consumer Engagement in Health Care Survey is an online survey of 2,020 Americans ages 21-64 with private health insurance coverage. It was fielded between October and December 2023. The survey is 69% Quality of Health Care I Receive Through My Plan made possible with funding support from the following organizations: Blue Cross Blue Shield Association, 61% HealthEquity, Inspira Financial, Segal, TIAA, and Voya Financial. 68% The Employee Benefit Research Institute is a private, nonpartisan, and nonprofit research institute based in My Choice of Doctors 65% Washington, D.C., that focuses on health, savings, retirement, and economic security issues. EBRI does not lobby and does not take policy positions. The work of EBRI is made possible by funding from its members and sponsors, which include a broad range of public and private organizations. For more information, visit 58% The Cost I Pay out of Pocket for My Prescription Drugs www.ebri.org. 42% Greenwald Research is a leading independent custom research firm and consulting partner to the health and 47% The Cost I Pay out of My Own Pocket for My Other wealth industries that applies creative quantitative and qualitative methods to help companies stay competitive Health Care 26% and navigate industry change. Leveraging deep subject matter expertise and a consultative approach, Greenwald offers comprehensive services to answer strategic business questions. For more information, go to 0% 10% 20% 30% 40% 50% 60% 70% 80% www.greenwaldresearch.com Source: EBRI/Greenwald Research Consumer Engagement in Health Care Survey, 2023. ### Most enrollees report that their health plan has not changed in the last two years, but 18 percent report that the plan is better than before, while 10 percent report that the plan is worse than before. EBRI on Twitter @EBRI or twitter.com/EBRI LinkedIn: linkedin.com/company/employee-benefit-research-institute EBRI on Twitter: @EBRI or twitter.com/EBRI LinkedIn: linkedin.com/company/employee-benefit-research-institute © 2024, Employee Benefit Research Institute, 901 D St. SW, Suite 802, Washington, DC 20024, 202/659-0670 | ebri.org 2