Figure 2 Employees continue to be more satisfied with the quality of their medical care than the costs, yet satisfaction is up. Please rate your satisfaction with some specific aspects of the health care you have received over the past two years. (Employer offers at least one benefit:* 2020 n=780) November 12, 2020, #369 Extremely satisfied Very satisfied Somewhat satisified 2020 21% 36% 26% The quality of the Furloughed 2018 17% 30% 35% medical care you workers are less Worker Satisfaction With Health Benefits Has Increased received likely to be very or 2017 14% 35% 33% extremely satisfied 2016 11% 34% 33% During COVID-19 Pandemic with the quality of care received (34% vs. 57% 2020 16% 24% 32% Worker satisf emp action loyed w with orkers) variou s aspects of health benefits rose markedly in 2020: The percentage of workers The cost of health 2018 9% 13% 26% and the costs not reporting that they were extremely or very satisfied with health benefits increased from 49 percent in 2018 to 55 insurance covered by 2017 8% 14% 26% percent in 2020 (Figure 1). insurance (15% vs. 38%). 2016 5% 12% 24% Figure 1 Nearly all employees continue to be at least somewhat satisfied with their 2020 14% 24% 30% current health plan. More than half are very or extremely satisfied, up from The costs of health care 2018 7% 14% 22% 2018. services not covered by 2017 7% 11% 23% insurance 2016 5% 10% 22% Overall, how satisfied are you with your current health insurance plan? (Has health insurance coverage: 2020 n=724) These findings may be due to the timing of the survey. In July 2020, when the survey was fielded, many employers were covering telemedicine with no cost sharing, even for workers who had not yet met their health Extremely satisfied Very satisfied Somewhat satisfied Not too satisfied Not at all satisfied plan’s deductible. Furthermore, use of health care services dropped considerably in 2020 because of the 2020 pandemic. 21% 34% 34% 10% 2% 2018 16% 33% 38% 9% 4% Also, it should be noted that furloughed workers reported being much less satisfied with the quality of care received (34 percent were extremely or very satisfied, vs. 57 percent of employed workers). They were also less 2017 13% 37% 39% 9% 3% likely to be extremely or very satisfied with health care costs not covered by insurance (15 percent vs. 38 percent). 2016 11% 38% 39% 9% 3% The EBRI report, “2020 Workplace Wellness Survey,” was published as the September 2020 EBRI Chartbook 2015 12% 38% 41% 7% 2% and is available online here. 2014 11% 39% 38% 9% 2% 2013 12% 39% 37% 8% 2% The 2020 Workplace Wellness Survey is made possible with funding support from the following organizations: Cigna, MassMutual, Mercer, Prudential Financial Inc., Segal, Unum, and Voya Financial. In the recently released Workplace Wellness Survey, the Employee Benefit Research Institute (EBRI) and Greenwald Research examined a broad spectrum of worker attitudes toward financial wellbeing, employment- The Employee Benefit Research Institute is a private, nonpartisan, nonprofit research institute based in based health insurance, and retirement benefit issues. The survey found that satisfaction with quality of medical Washington, DC, that focuses on health, savings, retirement, and economic security issues. EBRI does not lobby care received soared in every category. and does not take policy positions. The work of EBRI is made possible by funding from its members and sponsors, which include a broad range of public, private, for-profit and nonprofit organizations. For more • The percentage of workers reporting that they were extremely or very satisfied with quality of medical information go to www.ebri.org or connect with us on Twitter or LinkedIn. care received increased from 47 percent to 57 percent between 2018 and 2020 (Figure 2). • Those extremely satisfied with the cost of health insurance increased from 9 percent in 2018 to 16 percent Greenwald Research is a leading independent custom research firm and consulting partner to the health and in 2020; those very satisfied jumped from 13 percent to 24 percent in 2020. wealth industries that applies creative quantitative and qualitative methods to help companies stay competitive • Workers reporting that they were extremely satisfied with the costs of health care services not covered by and navigate industry change. Leveraging deep subject matter expertise and a consultative approach, Greenwald insurance doubled from 7 percent to 14 percent between 2018 and 2020; the percentage reporting that offers comprehensive services to answer strategic business questions. For more information, go to they were very satisfied increased from 14 percent to 24 percent over that same time period. www.greenwaldresearch.com • Even the percentage reporting that they were somewhat satisfied with the costs of health care services not covered by insurance increased from 22 percent to 30 percent. ### EBRI’s on Twitter! @EBRI or http://twitter.com/EBRI EBRI blog: https://ebriorg.wordpress.com/ EBRI on Twitter: @EBRI or http://twitter.com/EBRI Blog: https://ebriorg.wordpress.com/ © 2020, Employee Benefit Research Insti tute, 901 D St. SW, Suite 802, W ashington, DC 20024, 202/659-0670 www.ebri.org 2